City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 48

Ratings of Other City Services by Users –
3-Wave Trend* (Top-Two Box—Excellent/Good) (Cont.)
Jan. 2008
Dec. 2009
Dec. 2010
Dispatch Service (911)**
83
75
One Start Shop Development Process
80
80
Building Inspection**
73
Animal Services 71
75
72
Municipal Courts Services 74
70
70
Graffiti Removal**
70
Zoning Service**
70
Health Inspection**
67
73
Handitran Transit Service
56
65
63
Code Enforcement
72
63
0
20
40
60
Percent
80
100
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
* Trend charts by attribute since 2000 are included in the Appendix.
** Added services in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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