City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 49

Perceptions of ―Quality of Services in the City‖ by All Citizens
Excellent
Good
48
Fire Services
47
95
Library Services 44 51 95
Parks and Recreation
Services 43 51 94
Ambulance/Emergency
Medical Services 41
52
36
Police Services
0
20
93
48
40
60
84
80
100
Percent
Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion
on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q11bX. “Whether or not you’ve had direct contact or experience with ambulance services or emergency
medical services in the city, how would you rate quality of ambulance services or emergency medical
services in the city?”
Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your
opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please
provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Q13. “Whether or not you, or anyone in your household, have visited or used an Arlington library, please
rate each of the following, using a scale of “excellent”, “good”, “fair”, and “poor”.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Decision Analyst, Inc.
49