City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 46

Ratings of Other City Services by Users
Excellent
Municipal Airport
Good
32
Quality of Garbage Collection
60
42
Convention Center
48
34
Emergency Management Service
90
35 54
Quality of Yard Waste/Debris Pickup 35 52
15
54
25
Quality of Drinking Water
86
61
21
86
65
33
Dispatch Service (911)
86
52
37
85
46
20
Building Inspection
87
87
32
One Start Shop Development Process
89
72
Electronic Bill-paying Service
Plating Service
90
71
Quality of Recycling Services
Landfill Service
90
59
19
Open Record Request
90
56
31
Action Center
92
83
60
16
80
57
73
Animal Services 24 Municipal Courts Services 22 48 70
Graffiti Removal 20 50 70
Zoning Service
48
10
Health Inspection
60
17
Handitran Transit Service
67
43
19
0
70
50
22
Code Enforcement
72
65
44
20
40
63
60
80
100
Percent
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Decision Analyst, Inc.
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