City Services Satisfaction Survey 2011 City Services Satisfaction Survey | 页面 45

Ratings of Planning Department Services by Users
Excellent
Quality Of
Customer Service 21
Timeliness Of
Receiving Permits 22
Timeliness Of
Receiving Building
Inspection 19
Timeliness Of Plan
Review 17
0
Good
47
68
56
78
56
75
50
20
40
67
60
80
100
Percent
Question: Q13d. “Considering the services that community, planning and development provides, please rate each
of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used community planning and development services in the past 12 months, excluding
“don’t knows.” (Base Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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