City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 10

Usage and Perceptions of Services
Recreation Facilities. Although both are still down from 2000, city parks and libraries
continue to be the city facilities most widely used by residents. However, both
increased over last year. The tennis center is still the least used city facility.
Users perceive the overall quality of recreation and library facilities very positively.
Curbside Recycling. Most (90%) users rate curbside recycling as excellent or good.
Arlington Landfill. Eighty-five percent of users rated the landfill as excellent or good.
Arlington Animal Services Center. The overall quality rating by users leaves room for
improvement with 70 percent rating the animal services center as excellent or good.
Arlington Convention Center. Most residents who have visited or used the center
rate the overall quality moderately high (83%).
Arlington Municipal Court. Residents who have visited the Arlington Municipal Court
in the past 12 months continue to see some need for improvement with an excellent or
good rating of 74 percent.
Police Department. Received a top-two-box rating of 81 percent. This is a decline of
six percentage points from last year.
Fire Department. The Arlington fire department continues to be rated the highest
among all city services.
Decision Analyst, Inc.
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