City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 8

Access to City Government & Importance of Internet
Rating of “providing citizen access or input to government” remains similar to
2003 but has significantly increased from 2000.
• Arlington residents continue to feel the need for improvement in the city providing
citizen access and input to city government.
• Residents also continue to rate the City moderately high on effort to communicate
with the public.
The city’s effort to keep the public informed is also perceived positively.
• Three out of four Arlington residents feel that the City keeps them informed.
• However, except for the Cowboy stadium project (which 81% of residents report
being informed about at least somewhat); the levels of being informed at least
somewhat about various city projects and campaigns appear to be moderate at
about 50%.
About one-third of residents (32%) report having had contact with the City of
Arlington by telephone in the past 12 months, and more than 20% of citizens say
they have had in-person (24%) or mail (21%) contact with the City.
Consistent with 2003, the vast majority of residents continue to feel it is
somewhat or very important for citizens to be able to conduct business with the
City by Internet (89%).
Decision Analyst, Inc.
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