City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 6

Rating of Services on Specific Attributes by General Population
Police Department. The Arlington police department continues to be rated moderately
high to high on all attribute measures. Areas in which the police department is rated
highest include courtesy, feeling of safety, emergency response time, and visibility.
Fire Department. The Arlington fire department continues to be rated high to very high
in terms of emergency services and community education services.
Streets. Streets in Arlington are perceived as an area for improvement. Specific areas
include availability of sidewalks and management of traffic during peak traffic hours,
although this measure has improved in recent years. The condition of major city streets
has improved significantly from 2000, while the condition of neighborhood streets has
declined from 2003.
Construction on major streets has improved from 2003, although this decline has not
relieved traffic concerns. Similar to 2003, about 40% of residents say that driving or
traveling within Arlington is more difficult than a year ago while 15% say it is easier.
Water. Although declining from 2003, the quality of water and wastewater services and
quality of local tap water is perceived as moderately high.
City Initiatives. The city’s efforts on four initiatives are rated as moderate to
moderately low. Among the initiatives, maintenance of public facilities scores the
highest (66%) while development of downtown area scores the lowest (43%).
Decision Analyst, Inc.
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