City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 47

Rating Of Services By Users On “Courtesy And Attentiveness”
Excellent
Good
Parks & Recreation Dept.
36
Street Dept.* 36
0
20
84
40
44
Water Dept.*
90
55
35
Police
93
39
54
City Call Center*
94
51
43
911 Call Center
97
24
73
Fire Dept.*
83
47
72
36
40
60
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on… Courtesy and attentiveness.”
Base: Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: n=94*)
* Caution: Some small base sizes.
** Note: Parks & Recreation Department, City Call Center and City Website asked beginning in 2003.
Decision Analyst, Inc.
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