City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 48

Rating Of Services By Users On
“Courtesy And Attentiveness” – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
100
96
98
97
Fire Dept.*
NA
NA
NA
Parks &
Recreation Dept.*
94
88
911 Call Center
NA
NA
NA
City Call Center*
92
93
93
90
86
85
87
84
Police
81
83
81
83
Water Dept.*
Streets Dept.*
74
72
0
20
40
60
81
80
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on… Courtesy and attentiveness.”
Base: Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: 2000 n=96*; 2001 n=105*; 2002 n=101*; 2003 n=94*)
* Caution: Some small base sizes.
** Note: Parks & Recreation Department, City Call Center and City Website asked beginning in 2003.
Decision Analyst, Inc.
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