City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 45

Rating Of Services By Users On “Promptness”
Excellent
Good
75
Fire Dept.*
23
53
911 Call Center
37
48
Parks & Recreation Dept.
90
42
39
City Call Center*
98
90
49
88
Water Dept.* 34 50 84
City Website 32 52 84
41
Police
39
35
Street Dept.*
0
20
30
40
80
65
60
80
100
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base: Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: n=96*)
* Caution: Some small base sizes.
** Note: Parks & Recreation Department, City Call Center and City Website asked beginning in 2003.
Decision Analyst, Inc.
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