City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 44

Had Contact With Services In Past 12 Months – Trend
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
35
Police
35
34
NA
NA
NA
Parks/Rec.*
27
25
911 Call Center
25
NA
NA
NA
City Website*
39
28
27
25
17
18
Water Dept.
20
19
10
11
12
13
Fire Dept.
NA
NA
NA
City Call Center*
10
Street Dept.
8
8
NA
NA
Handitran*
0
9
10
4
4
10
20
30
40
5 0
Percent
Question: “In the past 12 months, which of the following have you had any contact with in Arlington?”
* Note: Parks & Recreation Department, City Call Center and City Website asked beginning in 2003. Handitran
Transit Service asked beginning in 2002.
Base: Total respondents. (2000 n=500; 2001 n=502; 2002 n=500; 2003 n=505)
Decision Analyst, Inc.
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