City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 46

Rating Of Services By Users On “Promptness” – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
98
Fire Dept.*
96
91
911 Call Center
88
81
Police
83
81
Water Dept.*
73
65
Streets Dept.*
57
0
20
40
60
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: 2000 n=95*; 2001 n=104*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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