City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 47

Rating Of Services By Users On “Courtesy And Attentiveness”
Excellent
Fire Dept.*
Good
86
911 Call Center
10
61
Police
27
58
Water Dept.*
Streets Dept.*
50
20
85
37
30
0
88
27
46
40
96
83
80
60
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on… Courtesy and attentiveness.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=105*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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