City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 3

BACKGROUND AND OBJECTIVES
This is the second wave of a planned annual survey among City of Arlington residents
to measure satisfaction with city services. The first wave was conducted in December
2000. The purpose of the survey is to assess citizens’ current perceptions of city
services, to identify areas where the City is perceived as doing well and areas where
improvement may be needed, and to monitor the effectiveness of the City’s efforts to
improve services. Information gathered from this second wave of interviews will also be
used in planning and budgeting for 2002.
METHODS
A total of 502 telephone interviews were conducted among residents within Arlington
city limits. Within this sample, quotas were set for gender, age and zip code to ensure
an accurate representation of the city’s population. Random-digit sampling was used
primarily. (Some supplemental purchased listed sample was used to fill quotas in a few
zip codes that are difficult to target using random-digit sampling.)
All respondents were age 18 or over and live within Arlington city limits, excluding
Dalworthington Gardens and Pantego. Half were male and half were female.
All interviewing was done on computers. Dates of interviewing were December 10
through December 19, 2001.
A copy of the questionnaire, along with further discussion of data collection and data
processing procedures, is presented in the Appendix.
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