City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME................................................................... 3
EXECUTIVE SUMMARY................................................................................................. 4
DETAILED FINDINGS..................................................................................................... 5
Overall Rating Of Arlington And City Services...................................................... 6
Neighborhoods ................................................................................................... 12
Rating Of Services On Specific Attributes By General Population...................... 26
Rating Of Services On Specific Attributes By General Population...................... 27
Usage Of Services And Perceptions Of Users ................................................... 42
Importance Of Offering Transportation/Transit Services .................................... 73
Access To City Government And Importance Of Internet Communication ......... 75
Tax Rate Vs. City Services ................................................................................. 85
APPENDIX .................................................................................................................... 88
QUESTIONNAIRE......................................................................................................... 93
Decision Analyst, Inc .
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