City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 61

Other Arlington City Services & Facilities

Those who are 55 + tend to give higher ratings to City services and facilities , compared to the other age groups .
% Who Rated “ Good ” or “ Excellent ” < 35 35-54 55 +
Electronic Bill-Paying Service 80 % 83 % 87 % Vital Statistics Services Insufficient base size 80 % 86 %
Quality Of Garbage Collection Services 75 % 76 % 88 % Quality Of Recycling Services 76 % 78 % 83 %
Landfill Services 74 % 74 % 83 % Convention Center Insufficient base size 74 % 81 %
Emergency Management Services Insufficient base size 73 % 83 % Dispatch Services ( 911 ) 70 % 74 % 83 %
Quality Of Yard Waste / Debris Pickup 68 % 67 % 79 % Municipal Court Services Insufficient base size 69 % 77 %
Graffiti Removal Insufficient base size 64 % 71 %
Open Records Requests Insufficient base size 62 % 68 % Platting Services Insufficient base size 53 % 68 % Animal Services 52 % 51 % 59 % Zoning Services Insufficient base size 52 % 57 % Building Permits Insufficient base size 47 % 58 % Code Compliance Insufficient base size 47 % 50 %
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have personally used or visited in the past 12 months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the service . ( 4-point scale , Excellent to Poor ) Base : Respondents who have used or visited service or facility in the past 12 months , excluding " Don ' t know " ( subgroup numbers vary by service / facility )
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