City Services Satisfaction Report 2023 City Services Satisfaction Report | Page 60

Arlington City Services

Overall , those in the two older age groups tend to give higher ratings to City services , compared to those under age 35 .
% Who Rated “ Good ” or “ Excellent ” < 35 35-54 55 + Base *
Overall City of Arlington Departments : Customer Service
64 %
62 %
75 %
Fire Department Services
Insufficient base size
91 %
97 %
City Library Services
89 %
94 %
95 %
Ambulance / Emergency Medical Services
Insufficient base size
93 %
95 %
Parks & Recreation Services
79 %
83 %
86 %
Water Utility Services
84 %
79 %
80 %
Water Utilities Department Products & Services
70 %
75 %
84 %
Police Services
65 %
71 %
80 %
Code Compliance Customer Service
Insufficient base size
58 %
58 %
Total respondents
Contacted past 12 months
Used past 12 months
Used past 12 months
Total respondents
Contacted past 12 months
Total respondents
Contacted past 12 months
Used past 12 months
Questions : Q6 , Q11a , Q13 , Q11b , Q12ax , Q14b , Q14e , Q11d , Q13b * Base note : Excludes " Don ' t know / No answer “ or “ Don ’ t know ” ( subgroup numbers vary by service / facility )
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