City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 70

Ambulance / Emergency Medical Services

% Who Rated “ Good ” or “ Excellent ” ( Excluding data in gray box )
90 % 91 % 89 % 91 % 92 % 88 %
Usage Among Total Respondents
11 % 10 % 11 % 10 % 15 %
Total White Nonwhite Total White Nonwhite
Total White Black Latino Other
Quality of Service
Timeliness of Service
Personally Used or Household Used
Ambulance Services or Emergency
Medical Services in Past 12 Months
Questions : Q11b . Now , thinking about the ambulance services or emergency services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) | Q11ay . In the past 12 months , have you or anyone in your household used ambulance services or emergency medical services ? Base : Respondents who rated Ambulance / Emergency Medical Services , excluding " Don ' t know ," in total and by ethnic groups ( numbers vary by attribute ); Total respondents ( Total : n = 3,295 ; White : n = 2,329 ; Black : n = 257 ; Latino : n = 325 ; Other : n = 194 ). Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave , for which data is not shown ; indicated within ethnic group only / Total only ( not across groups ).
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