2021 2022

Good Excellent

Aware of Via On-Demand Rideshare Service Answer options : Yes ( shown ), No , Not sure

Adequate Transportation Options

Have Used Via On-Demand Rideshare Service ( Among Those Who Are Aware of It ) Answer options : Yes ( shown ), No , Not sure

29 % 26 %

Via On-Demand Rideshare Service Rating ( Among Those Who Have Used It )

2021 36 %

64 %

2022 37 %

63 %

Yes

No

Questions : Q13c . Are you aware of Via On-Demand Rideshare Service ? 1 | Q13d . Have you ever used Via On-Demand Rideshare Service ? 2 | Q13e . Overall , how would you rate Via On-Demand Rideshare Service ? ( 4-point scale , Excellent to Poor ) 3 | Q13f . Overall , do you feel that the City of Arlington has adequate transportation options ? 4 Base : 1 Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); 2 Aware of Via ( 2021 : n = 1,453 ; 2022 : n = 1,924 ); 3 Have used Via , excluding " Don ' t know / No answer " ( 2021 : n = 103 ; 2022 : n = 173 ); 4 Total respondents , excluding " Don ' t know / No answer " ( 2021 : n = 2,113 ; 2022 : n = 2,438 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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