2021 2022

Good Excellent

Had Contact With Water Utilities Department in Past 12 Months

83 % 80 % 82 % 81 %

84 % 83 %

42 % 40 % 41 % 41 %

43 % 42 %

41 % 40 % 41 % 40 %

42 % 41 %

Quality of Services Timeliness of Services Availability of Services

Questions : Q14a . During the past 12 months , if you have had contact with the Water Utilities Department , what was the nature of the contact ? | Q14b . Now , thinking about the water customer services that the City provides , please rate each of the following . ( 4-point scale , Excellent to Poor ) Base : Total respondents ( 2021 : n = 2,774 ; 2022 : n = 3,295 ); Respondents who have used Water Utility Services in the past 12 months , excluding " Don ' t know " ( numbers vary by attribute ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .

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