City Services Satisfaction Report 2022 City Services Satisfaction Report | Page 15

Key Findings

Other City Services

● Most other City services remain on par with last year .
● Quality of Recycling Services received significantly lower toptwo-box ratings , compared to last year .
Top-2-Box Rating : “ Good ” or “ Excellent ”
( Among Those Who Have Used / Visited in Past 12 Months *)
2021
2022
Electronic Bill-Paying Service
81 %
82 %
Quality Of Garbage Collection Services
81 %
80 %
Quality Of Recycling Services
83 %
80 %
Vital Statistics Services
76 %
79 %
Landfill Services
80 %
79 %
Convention Center
78 %
78 %
Emergency Management Services
77 %
77 %
Dispatch Services ( 911 )
80 %
77 %
Quality Of Yard Waste / Debris Pickup
73 %
73 %
Municipal Court Services
68 %
70 %
Open Records Requests
59 %
64 %
Graffiti Removal
60 %
60 %
Platting Services
63 %
56 %
Building Permits
54 %
55 %
Animal Services
60 %
55 %
Code Compliance
45 %
46 %
Zoning Services
53 %
45 %
Some room for improvement
Much room for improvement
* Excludes " Don ' t know ." Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
Copyright © 2023 Decision Analyst
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