Key Findings
City Services
● Ratings for Fire Department Services , City Library Services , and Ambulance / Emergency Medical Services remain overwhelmingly positive .
● Positive ratings for the following had a notable decrease , compared to last year :
• Overall City of Arlington Departments : Customer Service
• Parks & Recreation Services
• Water Utilities Department Product & Services
• Police Services
Top-2-Box Rating : “ Good ” or “ Excellent ” ( Among Those Who Have Used Service in Past 12 Months ,
Except Where Noted Otherwise )*
Overall City of Arlington Departments : Customer Service ( Among Total Respondents )
2021 2022
71 % 66 % ↓
Fire Department Services 96 % 95 %
City Library Services 95 % 94 %
Ambulance / Emergency Medical Services 95 % 90 %
Parks & Recreation Services ( Among Total Respondents ) 87 % 84 % ↓
Water Utility Services 83 % 80 %
Water Utilities Department Products & Services ( Among Total Respondents )
82 % 78 % ↓
Police Services 79 % 68 % ↓
Code Compliance Customer Service 51 % 53 %
Some room for improvement
Little room for improvement
Some room for improvement
Much room for improvement
* Excludes " Don ' t know / No answer " or " Don ' t know ." Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wave .
Copyright © 2023 Decision Analyst
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