City Library Services
2020 2021
Good Excellent
Personally Used or Hou Library Services in Pa
98 % 96 %
34 % 32 %
99 % 95 % ↓
38 % 35 %
92 %
45 %
64 % 64 % 61 % 61 %
47 %
Library Facilities Quality of Library Services Availa
Questions : Q12b . If you , or anyone in your household , have used a City Library over the past 12 months , what was the nature of the service ? | Q13 . City Library provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) Base : Total respondents ( 2020 : n = 1,077 ; 2021 : n = 2,774 ); Respondents who have used City Library Services in the past 12 months , excluding “ don ’ t k
Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous
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