City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 49

City Communication Channels

City Website City TV Channels
Council Webc Have Used in the Past 12 Months Have Used in the Past 12 Months Have Used in
2020
76 %
2021
77 %
2020
22 %
2021
20 %
2020
18 %
Rating
Good
Excellent
Rating
Good
Excellent
Rating
71 % 71 % 63 % 63 %
63 %
52 % 53 % 43 % 47 %
40 %
19 % 18 % 2020 2021
20 % 16 % 2020 2021
23 % 2020
Question : Q11 . And thinking about any services and facilities that the City provides , please rate each of the following services and facilities you have per months . If you have not personally used the City service or facility in the past 12 months , please select “ Have not used in the past 12 months ” for the ser
Base : Total respondents , excluding “ don ’ t know ” ( numbers vary by communication channel ); Respondents who have used communication channels in know ” ( numbers vary by communication channel ) Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous wav
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