City Services Satisfaction Report 2021 City Services Satisfaction Report | Page 38

Water Utility Services

2020 2021

Good Excellent

Had Contact With W Department in Pa

79 % 83 % 82 % 82 %

83 %

45 %

42 %

43 % 41 %

45 %

34 % 41 %

↑

38 % 41 %

38 %

Quality of Services Timeliness of Services Availa

Questions : Q14a . During the past 12 months , if you have had contact with the Water Utilities Department , what was the nature of the contact ? | Q1 customer services that the City provides , please rate each of the following . ( 4‐point scale , Excellent to Poor ) Base : Total respondents ( 2020 : n = 1,077 ; 2021 : n = 2,774 ); Respondents who have used Water Utility Services in the past 12 months , excluding “ don ’ t

Sta�s�cal Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when compared to the previous