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The average number of business days for requests to be processed by Lien Services and Business Tax Division . This is a new measure in 2022 / 23 to reflect workflow improvements made by new technologies .
Making Transactions Easier with Technology
Finance Department
Making it easy to do business with the City of Port St . Lucie is among our most important priorities . This year , the Finance Department utilized innovative technologies designed to make routine tasks more efficient – benefiting customers and City staff .
Understanding those customers ’ needs and finding solutions required listening to stakeholders and collaboration . The Finance team heard customers ’ challenges , then worked with the City ’ s IT Department to identify ways that current or new technologies could make things easier for everyone involved .
Those efforts led the Business Tax Division to begin using a new tool known as QLess , virtual queuing software that reduces wait times by allowing users to schedule an appointment in advance or join a queue online or once they arrive in person . The technology has the potential to serve as a model for other departments across the City based upon its performance .
In addition , Lien Services updated its website application to streamline processes . The digital tool allows users to check the status of a lien without having to call or email then wait for staff to be available or reply . It also allows them to add multiple requests and make one payment for all of them . Previously , each request had to be paid individually and customers could only make 10 requests per hour .
Using technology to improve workflows has improved the customer experience and staff efficiency – creating a win-win opportunity for our City and residents .
2023 City Manager ’ s Annual Report | 29