COURSE CONTENT
Directly aligned to the institution ’ s Professional Operators Development ( POD ) Framework , the twelve teaching days each cover the following topics :
Incident & Emergency Management Performance Management Delivery Passenger & Freight Services Managing Safety Delivery Customer Services Operational Planning Controlling Train Movement Rolling Stock & Fleet Management
Railway Engineering , Maintenance & Systems
People & Change Railway Organisation Business Context Finance & Investment
www . ciro . org learning @ railwayoperators . co . uk