July 2021 THE CHARBONNEAU VILLAGER 13
SMART receives new technology update
New system will give better access to Dial-a-Ride
Library
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have a date for our bookstore to open , or when some of our up-close-and-personal services ( e . g . notarizations and live programs ) will resume . The restorations continue rapidly , so for a more up-to-date answer of which library services have been restored , feel free to call us at 503-682-2744 or check our website at www . wilsonvillelibrary . org .
Needless to say , not even a pandemic can stop the Summer Reading Program ! This year ’ s program , “ Reading Colors Your World ” began June 1 , but
By MICHELLE MARSTON
With SMART ’ s new technology update comes a suite of software tools to assist in scheduling trips , tracking data and improving the customer experience .
Customers will receive information in the coming weeks explaining how the new system gives them better access to Dial-a-Ride ( DAR ). Web Ride Request is an online portal that can be used on a computer or smart phone to allow customers to request rides at their leisure . The portal also gives customers information about upcoming trips and more flexibility in making changes . Customers will now have the option to get a ride reminder via phone or text that they have an upcoming ride . This can also help SMART minimize no-shows if a customer has forgotten about a trip they have scheduled . In addition to a call reminder , drivers can initiate an automated call when they are within five minutes from arriving to a customer ’ s location .
In 2019 , SMART had a Dial-a-Ride Committee give recommendations to enhance the programs and give customers more access to transportation . This new software will allow SMART to meet several of those recommendations . It gives dispatchers and opportunity to group rides by quadrants in the city . This will allow SMART to give more rides before reaching capacity which opens up more “ same day ” rides , giving flexibility to customers who would otherwise have to plan a day or more in advance . Currently , Saturday DAR is limited to three-quarter miles from a fixed route and restricted to the ADA ( Americans with Disabilities Act ) program . Because of efficiencies gained with the software , SMART is expanding the service area for Saturday Dial-a-Ride to include the whole city of Wilsonville , as it does Monday through Friday , and will be offering trips to the 60-plus and General Public DAR programs .
SMART dispatchers and staff have started in-depth training with this new software that will be ongoing for the next two months . The new system is expected to go live in mid-July and will be a seamless transition for customers , allowing them to add the additional features according to their preferences .
it ’ s certainly not too late for kids , teens and adults to read for 20 minutes ( or more ) per day for 20 days and win a free book and entry into the Grand Prize Drawing ! There ’ s also a science prize drawing and even a short story contest to consider . You can follow along via our downloadable paper forms , or by using our online version at wilsonvillelibrary . beanstack . org . Again , check our website for full details , or better yet , come and visit us !
Next month we will explore the library ’ s adult and children ’ s programs and when they will be live and in person once again . Until then , have a wonderful July and remember to stay safe and happy !
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