CHAMPION GREAT NEIGHBORHOODS FY24 Scorecard Metrics ( April - June ) Performance Data for Arlington ’ s Neighborhood Services Departments

POLICE

Dispatched Calls to Police : 28,954 Average Response Time ( Emergency Priority ): 7.76 minutes Volunteer Hours : 4,544 Self Initiated Calls to Police : 12,389

FIRE

Fire Calls for Service : 13,253 911 Calls Answered in 10 seconds or Less : 90.90 % Average Fire Response Time : 5:26 minutes

CODE COMPLIANCE

Code Inspection Activities Completed : 28,180

Average Number of Days Initial Complaint to First Action : 2.3 days

Animal Services Live Animal Release Rate : 75.00 % Cases Resolved through Voluntary Compliance : 86 % Proactive Inspection Activities : 12 % Proactive Commercial Corridor Responses : 2,261 Tool Sharing Program - Tools Checked Out : 702

COMMUNITY ENGAGEMENT

Number of Animal Services Volunteer Hours : 2,339 Citywide Volunteer Recruitment Expansion : 17,369

HOUSING

Use of Federal Funding Allocated to Assist Qualified Persons : 106 % Customer Satisfaction Score of Good or Excellent : 91 %