- Although I work in a team, my position often
means that I have to be hands on and hands off
depending on the situation.!
!
- Can you give me an example?"
!
- Yes, whenever our clients instruct us to prepare
a project costing, I have to delegate tasks
to my team whilst I work on costings and
projections. I then oversee their tasks
and take more of a helicopter view as I
remain accountable for their
tasks.!
!
- I would diplomatically refer them to a line
manager for further clarification.!
!
- Could you demonstrate how you plan
and something about the system that you
use."
!
- I use Outlook Express, I find that it’s a particularly useful business tool. I plan on a day
to day basis as I work in a highly changeable
environment. Maintaining long term objectives
are important to me, so at the end of every
day I review how the actions taken during
the day effect monthly targets.!
!
- Great, I would like to know
more on your work ethic. How
would your team members
describe you?"
!
!
- I think that they would say that I
am methodical in my approach to
a process, that I have good attention for detail and that I am results driven.!
!
- Do you know about our company?"
!
- I managed to do some research online and
know about the products and services that you
offer. I was particularly interested in your expansion plans as they are very challenging and ambitious.!
!
- For the next part of this interview I am going
to ask you some competency based questions more to do with your current position. If
you had a client that wanted you to do something that was not company policy what
would you tell them?"
!
- I would explain to the client that what they were
requesting was not within company guidelines
and I would refer them to the company terms and
conditions whist remaining friendly but firm.!
!
- And if that wasn’t effective?"
!
!
!
!
!
!
- How do you react to change and
could you give me an example."
!
- Yes, I welcome
change and it’s something that happens
regularly in my current
role. Recently, I had a client that
kept changing the backend of
their website specification. I had
to alter manpower costs and assign daily tasks to my team. It
was very challenging but
proved to be a successful
project.!
- Tell me a little about how you interact
with your team."
!
I communicate using different methods depending on the situation, it could be face to
face, email or phone. I