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people to work without being physically present to do it. Some
things, obviously, you’re never going to be able to telephone in. I
don’t want my surgeons to be calling it in. I want them to be there
with me in that operating room. However, all of the people who
handle infrastructure, billing and scheduling can work behind the
scenes, right?
BW: Right. Joyce, you know, as you were talking about technology,
my mind drifted over to data. What’s your take on the future of
human resources as it relates to things like big data?
JC: My position on that has recently shifted. I once thought
that more was more. Now I realize that more is not always
good. We have complicated this function that we call human
resources to the point where it has become cumbersome and
is no longer a benefit to the organizations that it serves. We’ve
allowed ourselves to get caught up in protecting ourselves from
blame, which has been the mantra preached by employment law
attorneys since the mid-eighties. While I am not discounting the
value of more records, more files and all of the data necessary to
www.HRCI.org
monitor and provide feedback, I think we