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CREATE A POSITIVE WORK ENVIRONMENT
Promote a workplace culture that celebrates respect , understanding and teamwork . Providing training on conflict resolution and communication skills can equip employees to handle conflicts more effectively in the future .
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SEEK MEDIATORS IF NECESSARY
If the conflict escalates or it cannot be resolved internally , consider involving a neutral third party or an HR professional to assist in mediating the discussion .
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ALWAYS FOLLOW UP
After there has been a resolution reached , follow up with both parties involved to ensure the agreement is being upheld and immediately address any lingering issues .
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WHEN IS MEDIATION NECESSARY ?
Mediation is a process that is confidential and voluntary , facilitated by a third party , called a mediator . The mediator helps individuals or groups resolve disputes by facilitating communication and negotiation .
We asked Carlton Avery , founder of Avery Mediation Services when parties should seek professional mediation and he shared , “ I believe that parties may elect to choose mediation during any stage of the conflict . Frankly , I believe earlier during the process is typically better , especially when a quick resolution may be transformative to the parties involved . Early resolution often mitigates further civil , punitive or even emotional damages for parties involved .”
Avery says a good mediator should encourage active listening between the parties , focus on the parties ’ interests instead of positions , remain solution-oriented and manage the emotions of the parties .
AVOID MEDIATION IF :
• There is a clear need for legal precedence or legal principle .
• One or more parties is unwilling to negotiate or is acting in bad faith .
• There is a significant power imbalance between parties .
• There is a need for public accountability .
• There are severe legal or criminal implications .
• A party needs an immediate resolution .
• Parties have irreparable or highly adversarial relationships .
• The dispute is a part of a broader pattern of misconduct or behavior .
CARLTON AVERY
SET CLEAR GUIDELINES
Before engaging in the conflict resolution process , establish the ground rules for the conversation . This can include respecting one another ’ s opinion and a commitment to finding a common ground .
OUR EXPERT
Brittney Wingate
Founder and CEO of The Region : HR Consulting firm
info @ theregionhr . com ( 334 ) 593-2747 2261 Cong WL Dickinson Dr . Montgomery , AL 36109
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