10 things
TOP strategies
FOR RESOLVING CONFLICT IN THE WORKPLACE
Navigating workplace conflicts is an inevitable part of managing and leading teams , yet it ’ s a skill many organizations struggle to master . Brittney Wingate , founder of The Region HR Consulting Firm and an expert with over 15 years of experience in conflict resolution , shares her insights into this critical area of workplace dynamics . Drawing on her extensive background across industries such as healthcare , retail and staffing , Wingate emphasizes the importance of empathy and organizational culture in shaping how conflicts are managed . She breaks down 10 essential things to know about conflict resolution , offering practical advice to help leaders
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OPEN COMMUNICATION
Effective communication is key . Create a safe environment where individuals can express their feelings and viewpoints without fear of retaliation .
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ACTIVE LISTENING When you fully concentrate on what others are saying , it allows everyone to acknowledge each person ’ s perspective and feelings . This practice shows that you value their input . create healthier , more collaborative work environments . 3
FIND THE ROOT CAUSE
Determine the underlying issue causing the conflict . By addressing the root cause , it can lead to a long-term resolution instead of simply addressing the short-term symptoms .
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FOCUS ON INTEREST AND NOT POSITIONS
Steer the conversation away from job titles and towards common interest . This approach encourages collaboration and problem-solving .
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ENCOURAGE COLLABORATION Foster a team-oriented attitude by encouraging all parties involved to work together to find a mutually beneficial solution .
STAY CALM AND PROFESSIONAL Keep your composure and take a deep breath . Avoid reactive and emotional responses , as this can escalate conflict .
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