A Study on WeSupport, a WeChat-based Learning Platform b. Target 2: Line Managers
CCR CSR ' s WeSupport platform content also targets supervisors and line managers. Many of today’ s supervisors struggle to communicate effectively with their workers, many of whom are much younger, restless and away from home for the first time. Our content aims to strengthen their communication and conflict management skills, to understand the needs of China ' s young workforce, and to ultimately help them become better managers. Lesson Topics include:
• Giving feedback
• Managing conflict
• Mediating conflict
• Providing support to young workers
• Running a meeting- ground rules
• Running a meeting- effective communication
• Running a meeting- clear messages
• Handling aggressive conflict c. Target 3: Young Workers
CCR CSR ' s WeChat lessons for young workers aim to motivate, educate and inspire the young workers of today, many of whom lack the resilience and skills to integrate into their new job environment. Lesson topics include:
• Aim for the top: needs & motivation
• Keeping a positive attitude
• Stress management
• How to speak and listen
• Conflict and criticism
• Career development
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