4.3 Impact on worker satisfaction
The FCFS significantly increased the worker satisfaction among beneficiaries.
The beneficiaries of the FCFS program were significantly more satisfied with the factory compared to the baseline parents and non-‐ participants of the program. For example, 69 % of the program participants said they would“ absolutely” recommend the factory to their friends and relatives, which is 18 % more than the baseline and final non-‐ participants( Chart 15). The general worker satisfaction rate was also significantly higher among the beneficiaries of FCFS:
97 % were satisfied with the factory, compared to 79 % of the baseline parents and 88 % non-‐ participants( Chart 16). It is also noteworthy that among the beneficiaries of the program, worker satisfaction was not significantly correlated with their age, gender, age of their children, length of their service in the factory, their migration status and whether or not they had left-‐ behind children.
Chart 15: Would you recommend this factory to your friends or relatives?
80 % 69 %
Chart 16: In general, how satisfied are you with your factory?
80 %
44 % 43 %
60 % 44 %
44 %
60 % 53 %
40 % 25 %
40 %
35 % 28 %
|
20 %
0 %
|
5 %
Absolutely Maybe No Baseline Final-‐ Non Parjcipants Final-‐ Parjcipants
6 % 5 %
|
20 %
0 %
|
Very sajsfied |
|
|
10 %
5 %
|
10 %
8 %
|
3 % |
0 % |
Sajsfied Undecided Unsajsfied
Baseline Final-‐ Non Parjcipants Final-‐ Parjcipants
|
" This is a very good project. We needed such projects for the satisfaction of our workers. We did this summer program this year and also hired professional teachers to help. The parents were very happy, especially when they saw the progress their children made during the summer. I believe that the impact is a long term one and a win-‐ win to all parties involved.”
-‐ General manager of a participating factory Page | 14