CARRIBEAN BUSINESS , THE VERY BEST IN HEALTH TECHNOLOGY COME TOGETHER OCTOBER 2013 | Page 11

“By doing the work of a full-time employee,
CitaMed’s system saves us valuable time and
money by managing patients who call or visit
our office. Not only does my staff spend less
time on the phone, but we’ve seen a dramatic
decrease in the number of absences from
patients who forget their appointments
or fail to notify us of a cancellation.
We also like being able to customize the
system to meet our specific needs.”
Dr. Carlos Martínez, MD
Endocrinologist

“As a leading company in the
healthcare field, DACS gives us the
confidence of having all their services
and professionals in one place.
Not only are they an IT company,
they also provide all the essential
technical services one would expect
from an ally. Because of their backup
solutions, we no longer have to worry
about production downtime from
equipment failures. And with the
help of their HIPAA Compliance
Team, we have been able to establish
all the necessary policies and
protocols based on our daily activities.
In other words, we have the best
security and privacy protection our
company needs. I have never met a
company that is as committed to
its customers as DACS.”

"We see 500 patients a month,
and by using NeoMed, which
contains all the necessary information
to maintain an exact medical history
of each one of our patients,
it allows us to comply to the fullest
with Medicare's requirements."
Dra. Ana I. Otero Cruz

Dr. Carlos A. Vale Colón, President,
Centro de Adiestramiento y Desarrollo
Educativo, Profesional (CADEP)

“With the services of
misResultados and the
laboratory information
system we use at
Laboratorio Clínico Gordo,
sending electronic results is
a fast and easy process.
This service allows patients
to comfortably receive their
results without having to
return to the laboratory. Our
patients are so confident in
the process, they request the
service again with every
subsequent visit to the lab.”
Lcda. Lillian M. Gordo,
President,
Laboratorio Clínico Gordo Inc.

“We contracted ASSERTUS Inc.
to be our patient management and
electronic billing provider in 2011.
Since then, we have seen our ratio of
billings to collections go up from
1:62 to 1:98. That is quite an
outstanding accomplishment,
considering the extremely difficult
environment of healthcare
reimbursement services. In addition,
the configuration of the appointment
module included in the application has
allowed us to maximize the distribution
and allotment of available spaces and
timeframes dedicated to patient-doctor
encounters, thus increasing our
effectiveness in the management of our
patient-flow tracks. ProClaim’s seamless
integration with our EMR, multiple user
options and billing optimization features,
as well as its user-friendly interfaces,
have made it, in our opinion,
a first-class application.”
Lcdo. José M. Camacho Rivera,
MHSA Administrator
Instituto de Ojos y Piel Inc., Carolina, P.R.

“As executive director of Hospital
Buen Samaritano, it is extremely
important to have access to relevant
information that allows me to make fast
and accurate decisions. When I started
using EVOLUTION by Infomedika
in 2007, I realized that this powerful
tool gave me what I needed
without having to rely on a third party.
It wasn’t long before I was using the
system at its full capacity, with the
financial, clinical and operational
functions easy to learn.
Today, with EVOLUTION satisfying
user needs at all leve ls, we have greatly
improved our service to our patients.
The EVOLUTION suite of modules has
also enabled us to be very advanced
in complying with all necessary local
and federal regulations as well.
Without a doubt, EVOLUTION is a great
tool that has enabled us to improve
our processes, access the information
we need, and satisfy our
users and patients.”
Lcdo. Elyonel Pontón Cruz, Executive
Director, Hospital Buen Samaritano

“As a primary physician and
internist, electronic health
records have been very useful
tools for better organizing
medical problems, drugs and
clinical encounters with my
patients. They allow me to efficiently maintain a list of medications
each day, which in turn shortens
the time it takes me to put together
a prescription. Electronic health
records also give me
e-Prescribing capabilities, which
were not possible with paper-based
records. Another of the many
benefits they provide is the ability
to perform self-assessments of
care offered to patients, since you
can create metrics by specialty and
measure them at any given time to
improve the quality of clinical
service. For primary physicians,
electronic health records also help
by providing alerts on which
prevention studies are pending for
our patients, and we can continue to
monitor specific laboratories through
graphs. The combination of these
benefits makes visits more
comprehensive and efficient.”
Dra. María López Quintero
Medical Director of the Medical
Sciences Campus Clinic

“Since we began using Clinical Vault,
we get referrals from other healthcare
providers in real time. When I’m abroad,
I can connect with the office and make
medical decisions about patients under
my care. I highly recommend this tool.”
Dra. Loviera Acevedo

“Our office works with high-end technology,
where we use over 10 stations and remote connections
by VPN [virtual private networks] to securely access
information in the production server, including NeoMed,
ASSERTUS and TEC2SCAN images from remote locations
and our office in Arecibo. Everything in this office is the
latest top-of-the-line technology with a great backup
structure and multilevel business continuity redundancy,
and TEC2FLY INC. made all this happen and more.”
Dr. Jaime Fumero and Karina Pérez
JFK Ortho LLC