Camping In Ontario Update Newsletter June 2019 September 2013 | 页面 5
5 | september 2013
such as moving, communicating or lifting. Personal assistive devices can include things like wheelchairs, walkers, hearing aids, white canes or speech amplification devices. Do not
touch or handle any assistive device without permission. Do
not move assistive devices or equipment, such as canes and
walkers, out of your customer’s reach. Let your customers
know about accessible features in the camp that are appropriate to their needs i.e. accessible washrooms. Customer’s
oxygen tanks should not be allowed near open flames i.e. in
the kitchen, fireplaces, campfire circle etc.
Service Animals
People with vision loss may use a guide dog, but there are
other types of service animals as well. Hearing alert animals
help people who are deaf, deafened, oral deaf, or hard of
hearing. Other service animals are trained to alert an individual to an oncoming seizure. Under the standard, service
animals must be allowed on the parts of the camp that are
open to the public. Service animals will not be allowed in the
kitchen. Remember that a service animal is not a pet. Avoid
touching or addressing them. If you’re not sure if the animal
is a pet or a service animal ask the customer.
Support Persons
Some people with disabilities may be accompanied by a support person, such as an intervener. A support person can be
a personal support worker, a volunteer, a family member or a
friend. A support person might help customers with a variety
of things from communicating, to helping with mobility, personal care or medical needs. Welcome support persons to your camp.
They are permitted in any part of the camp that is open to the public.
physical activities and live independently. You may not know that
some ne has this disability unless you are told. Don’t make assumpo
tions about what a person can do. Use plain language. Provide one
piece of information at a time.
Summary
Mental Health Disabilities
If you notice an individual with a disability having difficulty at the
camp, a good starting point is to simply ask “How may I help you?”
Mental health issues can affect a person’s ability to think clearly, concentrate or remember things. Mental health disability is a broad term
for many disorders that can range in severity. For example, some customers may experience anxiety due to hallucinations, mood swings,
phobias or panic disorder. If you sense or know that a customer has a
mental health disability, be sure to treat them with the same respect
and consideration you have for everyone else. Be confident, calm and
reassuring. If a customer appears to be in crisis, ask them to tell you
the best way to help.
Assistive Devices
An assistive device is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities,
Accessibility Standard for Customer Service
Providing Goods and Services to People with Disabilities
Our Campground is committed to excellence in serving all customers including people with disabilities. We will remember the four
principals of customer service in all our dealings with our disabled
customers; independence, dignity, integration and equal opportunity.
Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.