Camping In Ontario Update Newsletter June 2019 September 2013 | Page 6

CAMPING IN ONTARIO UPDATE | 6 Accessibility Standards Continued Communication We will communicate with people with disabilities in ways that take into account their disability. expect to hear back in 5 days from the time of receipt. Complaints will be addressed according to our organization’s regular complaint management procedures. Service Animals Modification to This or Other Policies We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. Any policy of our Campground that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. Support Persons Company Policy A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Accessible Customer Service: Notice of Temporary Disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, our Campground will notify customers promptly. This will be in the form of a clearly posted notice which will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the doorway of the office or affected facility. Training for Staff Our Campground will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. All individuals at the camp who come into contact with persons with disabilities will receive training. This training will be provided to staff each camping season. Training will include: • An overview of the accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard • Our Campgrounds’ plan related to the customer service standard • How to interact and communicate with people with various types of disabilities • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person • Where the accessible washrooms are located on the campground • What to do if a person with a disability is having difficulty in accessing the Campground’s services • Staff will also be trained when changes are made to the plan Feedback Process Customers, who wish to provide feedback on the way our Campground provides services to people with disabilities are invited to send us an email, leave a phone message, in writing or in