How Third-Party
CALL COACHING
Impacts Your Business
Call handlers need superior phone skills to procure
new customers and set appointments. It’s difficult for
management to dedicate the time to coaching employees.
Unless managers have received coaching themselves, they
are often ill-equipped to coach their direct reports. Your
employees may be nice, courteous and knowledgeable, but
positive personality traits don’t necessarily result in a sale.
Focusing on actionable insights
through coaching results in
measured success.
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