Frequently Asked Questions
How do you handle items that are damaged or broken?
All of our reservations require a nonrefundable damage waiver fee which covers accidental damage up to a certain amount. Any damage that guests fail to report prior to checkout becomes the guest’ s liability to pay. That said, normal wear and tear is not covered.
How are the rental rates determined?
Our experienced team determines rental rates based on the market itself. We monitor and assess rates daily and make adjustments as necessary to ensure we’ re getting our homeowners the best possible return on their property investment.
What makes Callista’ s Complete Clean Linen Program unique?
With so many different types of bedding in the homes we manage, we quickly realized we could not launder and press every individual linen to our high standards. So we developed the Complete Clean Linen Program. With this program we furnish every bed with the most luxurious linens. With consistent fabrics and linen types, we are able to efficiently and effectively clean and press every linen on every bed at each guest turn. Perhaps most importantly, they are cleaned to hospital standards.
THE HOMEOWNER EXPERIENCE | CALLISTA 23