Housekeeping caring for your home
Housekeeping caring for your home
We want every guest to be impressed by the cleanliness of each home from the moment they first open the door. To accomplish this, the Callista Housekeeping Department trains every crew member to the same exacting standards. We also schedule the same Housekeeping teams to clean the same homes week after week, allowing them to become intimately familiar with every property in their charge.
our housekeeping benefits
• Consistency: Your home will be cleaned by the same Housekeeping team after each guest checkout.
• Quality: Our Quality Assurance team visits your home after each cleaning to guarantee your home is pristine.
• Accountability: We hold our Housekeeping teams to a high level of accountability and adhere to a strict“ one-time” policy regarding any issues. If we experience the same issue a second time, we will no longer contract that cleaning crew and your home will be assigned a new team.
• Our Housekeeping teams have a Guest Satisfaction Rating of 98.4 %.
12 THE HOMEOWNER EXPERIENCE | CALLISTA