CAA Manitoba Winter 2018 | Page 4
President’s MESSAGE
WINTER 2018
Volume 10, Number 4
[email protected]
Editor-in-Chief Kellie Davenport
CAA Manitoba Managing Editors
Lea Currie (on leave), Paddy McGee
Associate Editor Craig Moy
Contributing Editor Conan Tobias
The FuTure is Now
We’re always looking toward tomorrow
to keep you safe today
There’s no doubT that almost every
industry has felt the effects of changing
technology. Innovation helps make life
easier for everyone—including those of
us at CAA Manitoba. That’s why we’ve
incorporated a variety of new tools and
equipment into the ways we assist you
every day, from requesting emergency
roadside assistance to getting a quote
on home insurance.
We always keep our eye on emerging
issues that will affect you. New vehicle
safety features like collision detection
and avoidance technology are
becoming more mainstream. Built-
in tools like backup cameras and
lane-assist (which corrects a car if it
starts to stray into the next lane), along
with automatic braking and parallel
parking, are increasingly available in
basic models. But these technologies
aren’t just nice to have—they may
play a part in reducing collisions and
making our roads safer for everyone.
Geolocation tools, like Internet-
connected mapping and GPS, are also
becoming more widely available. That’s
why we’re pleased to launch a new
towing dispatch system that combines
these precise GPS tools with the best
of what we do, allowing us to complete
your roadside assistance requests
faster than ever. This system is the
best product of its kind on the market,
and is just another way that we’ve
improved our services since merging
with CAA South Central Ontario.
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Winter 2018
CAA Manitoba
We predict this system will help save
you time and reduce the frustration of
waiting on hold on the phone. It will
improve our efficiency in serving you
around the clock—during any season,
anywhere in Manitoba and Ontario.
It isn’t necessary for us to gaze into a
crystal ball to know your lives are busy,
and that having access to the services
you might need anytime, anywhere
makes everything easier. That’s just
common sense—and one of the reasons
we strive to make your experience
better. We regularly look to the future
to strategize so we can fulfill what you
want and need now—and years from
now. And we believe technology is
key in helping bridge the gap between
in-person customer service and getting
information on the go.
Rest assured that while we might
be using new tools, we certainly
have not forgotten our roots: making
personal connections with our
members. If you have any questions
or need assistance, we’re always just
an email, tweet, Facebook message
or good old-fashioned phone call away.
Timothy Scott
President
CAA Manitoba
Art Director Gary Davidson
Associate Art Director Dan Parsons
Advertising Director Brian French
[email protected]
Advertising Account Manager
Robert Zyluk, 204-255-3409,
[email protected]
Publisher Douglas Kelly
Production Director Maria Mendes
Production Manager Judy Strader
Production Coordinator Joycelyn Tran
ST. JOSEPH MEDIA
Chairman Tony Gagliano
President Douglas Kelly
General Manager and Vice President,
Finance Richard Wong
Vice-President, Strategic
Development Duncan Clark
Vice-President, Marketing
and Production Darlene Storey
Vice-President, Research Clarence Poirier
Managing Director, Content Maryam Sanati
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by CAA Manitoba.
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