Non-Compliant / Broken Seal Upon Arrival
Credentials
Equipment received with broken, missing, unreadable, or non-matching seal numbers to the BOL shall initially be rejected until the equipment and cargo can be inspected to determine the extent, if any, of any loss, damage, or product tampering which may have occurred. A broken, missing, unreadable or non-matching seal number resulting in the initial rejection of a load shall not be the sole basis for a decision to permanently reject a load.
Drivers must check in upon arrival at KeHE to verify shipment documentation and to verify driver credentials( photo identification and driver’ s license number).
The seal must be broken only after it has been examined and verified by a representative of KeHE.
Seal Opening
Locking
If an original security seal is broken by a regulatory person( i. e. scale personnel, police, border personnel, etc.), a replacement security seal must be placed on the door or hatch originally opened. In addition, the circumstances around the seal removal and the new seal number must be documented on the BOL along with the regulatory person’ s name and identification or badge number. The original broken seal must be retained and provided to KeHE receiving personnel to compare against the BOL.
Equipment used for transport of LTL, partial loads or courier services must be kept secure during transit to the destination site by locking. The delivered Products must be inspected for physical integrity and verified against the documentation upon arrival.
7. TEMPERATURE CONTROL
Supplier and its carrier must comply with the temperature control requirements specified below.
Unless otherwise specified by the Supplier on the BOL, all temperature-controlled Products must be maintained at the following temperatures.
Product Low High Refrigerated 34 Degrees Fahrenheit 40 Degrees Fahrenheit
Required Temperatures
Protein 28 Degrees Fahrenheit 40 Degrees Fahrenheit
Frozen, including Ice Cream
-20 Degrees Fahrenheit 0 Degrees Fahrenheit
Supplier must specify all temperature requirements on the BOL. This includes, but is not limited to, seasonal temperature requirements( such as, DO NOT MELT or DO NOT FREEZE during specific months of the year).
The Supplier may be responsible for losses due to out of temp product if the temperature requirements are not clearly indicated on the BOL.
Additional In-Transit Temperature Monitoring Procedures
Continuous monitoring of in-transit temperature of refrigerated Histamine Producing Products is required. The expectations set forth in the Supplier Histamine Products In- Transit Temp Monitoring Requirements are the protocols and requirements of Seafood HACCP and Sanitation Controls for transportation of Histamine Producing Products to KeHE DCs. Histamine Producing Products shipped to KeHE DCs not in compliance with the Supplier Histamine Products In-Transit Temp Monitoring Requirements are subject to rejection of the load, and Supplier will be responsible for such losses and any associated fines or fees. See Supplier Histamine Products In-Transit Temp Monitoring Requirements
KeHE Inbound Routing Guide Version 15.0 November 2025 Page 9 of 22