Their long-term vision includes establishing regional hubs and eventually a brick-and-mortar shop in Dallas-Fort Worth dedicated to motorcoach and bus maintenance services.“ We’ ll grow by four or more technicians on the bus and motorcoach side by the end of the year," Martinez said. RTG’ s service model— mobile, adaptable, and built on trust— presents an attractive alternative to traditional dealership repairs.“ A dealer will sit up to two weeks or even a month to do a motor swap,” Martinez said.“ We’ ll get that bus running in a week. That alone can save operators tens of thousands of dollars in downtime.”“ They catch all the little bitty details that are important to customers, but that the mechanic can ' t get to, and the drivers don ' t always notice,” said Cree.“ That’ s what’ s unique about RTG.” As RTG Fleet Maintenance deepens its footprint in onsite motorcoach, transit and school bus maintenance, its blend of technical excellence, human-centered culture, and bold leadership is setting a new standard for service in the industry, one customer at a time.“ Our job is to keep our clients’ vehicles— and their businesses— moving without excuses,” Martinez said.“ We’ ve built RTG around the idea that uptime is everything, and safety is never negotiable.”
This ethos translates into tangible care for employees, he said. Whether it is last-minute time off for a family event or emergency medical supplies delivered to a sick technician’ s front door, Martinez ensures his team feels valued.“ When we’ re in the field, Juan calls every two days or so to check on us, and make sure we have everything we need,” Fazzio added.“ If we have a family event or something happens, he gets us home.”“ I was all the way in North Carolina and gave him a twoday heads-up that I would like to go to Disney World with my daughter,” McDonough said.“ Juan didn’ t hesitate for a minute.” This human-first approach is rare in an industry often driven by cost margins and cold efficiency.“ RTG actually cares about its employees,” Fazzio said.“ I’ m not just a number like I was at the previous company. That is a great feeling.” Martinez and his wife, Alicia, jointly manage the business. Alicia’ s role is significant, as she is responsible for the critical back-office operations that keep the company agile and responsive.
Juan Martinez is the owner of RTG Fleet Maintenance. Please call 817-896-5826 or visit www. rtgonsite. com for more information.
BUSRIDE. COM | 29