Why? Uniquely, RTG is an onsite maintenance provider that travels to the operator’ s facility. On time. And with a fully equipped mobile truck fleet coupled with skilled technicians that rival the best in the industry in keeping fleets road-ready, coast-to-coast. RTG ' s story begins with Juan Martinez, owner, and operator, who found himself consistently let down by unreliable third-party vendors.“ The cost was excessive, and then the performance of the work was inconsistent,” Martinez said.“ I demand top quality in everything we do, so‘ adequate’ simply was not good enough for me.” That frustration sparked the idea:“ Why don’ t we just start our own outsourced maintenance service? Better yet, why don’ t we make it mobile? That way, we go onsite to the operator; they don’ t have to come to us.” What began with one technician working on refuse collection vehicles in Texas has exploded into a coast-to-coast bus and motorcoach maintenance operation with a team that serves clients from Florida to North Carolina, Massachusetts, Texas, Idaho and beyond.
“ We know that what sets winning companies apart is how quickly and efficiently they can recover from setbacks. We pride ourselves as being more than just a repair service: we’ re a partner in our client’ s fleet success. Best of all, we’ re nationwide,” Martinez added.“ We travel wherever the work is.” While the company originally specialized in refuse collection vehicles, it made a pivotal move into motorcoach, school bus and transit maintenance services. The transition was aided by RTG’ s core strength: versatile, mobile technicians. As Michael Fazzio, one of RTG’ s field maintenance technicians, said,“ We’ re equipped to do everything. There is little we can’ t take care of when we go to a shop. Plus, we do everything that a lot of other folks don’ t want to do.” That includes major repairs like engine swaps, suspension work, engine and transmission repairs, electrical work, and heavy unit jobs— all onsite.
“ We are more of a‘ Yes sir, yes ma’ am’ company,” RTG’ s Quinton McDonough said.“ There’ s nothing we won’ t do.” RTG has applied a safety-first approach that protects drivers and, importantly, the customer ' s bottom line. Saving money is only the beginning. Clients also lean on RTG to maintain detailed service records— an advantage when it comes to inspections, resale value, and long-term fleet maintenance and planning. RTG’ s customers-first approach has made an impression. Redmon Harris, director of maintenance for Hotard Coaches, a 180- unit operation, began working with RTG in late 2024.“ Juan came by our shop and told us what all he could do to help,” Harris said.“ He arranged a date and time for his tech to come to our facility in Port Arthur, TX”
Harris was immediately impressed.“ His tech was knowledgeable,” Harris said.“ He needed very little coaching. He made sure he had the right diagnostics in hand, and he got to work immediately.” Jessica Cree, sales and marketing supervisor at Dan Dipert Tours & Coaches in Dallas-Fort Worth, echoed that sentiment.“ They are willing to look at the detailed stuff. It ' s really hard in our industry to find a mechanic that can both work on buses and fix those important safety things, that will also be very detailoriented,” Cree said.“ It takes a special brain to be able to do both big picture stuff and little fine detail things. They literally sit in every single seat of the bus to make sure the reclining features work, and the footrests work. It’ s hard in our industry to find a mechanic that can both work on buses, fix safety-related features, and be very detail-oriented.” RTG’ s success isn’ t an accident— it’ s the result of field-tested experience backed by real logistics operations. Thanks to sister company Ram Express, RTG knows exactly what it takes to keep vehicles moving. This isn’ t theory; it’ s daily execution. That means faster response times, smarter diagnostics, and a commitment to keeping clients ahead of breakdowns— not behind them. RTG’ s success stems not only from technical excellence but also from a culture rooted in empathy and flexibility.“ I believe if I could put our culture in one word, it would be‘ family,’” Martinez said.
28 | BUSRIDE. COM | APRIL / MAY 2025