BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 32

of dissatisfaction from your sales group but not a clear view if there is an
issue.
You have met with several of your large customers in the past few
months and they have not indicated that there is an issue. If anything
your impression from customers is that things are going well. Your
company is growing and there are new customers and some new sales
people.
Your Role/Assignment
Would you investigate customer complaints further? If so, how would
you proceed to understand if there is a problem with service?
Activity
Read the You Decide scenario and decide on a response. Your goal is to
identify the critical issues in the scenario and determine how you would
resolve. Write a report correctly formatted of at least 125 words.
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BUSN 258 Week 6 Case Study Trader Joes and Time Warner
Cable
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Companies with Good and Bad Service
Trader Joe’s & Time Warner Cable
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