BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 32

of dissatisfaction from your sales group but not a clear view if there is an issue. You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people. Your Role/Assignment Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service? Activity Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. ------------------------------------------------------------------------------- BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable For more course tutorials visit www.uophelp.com Companies with Good and Bad Service Trader Joe’s & Time Warner Cable -------------------------------------------------------------------------------