BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 31

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BUSN 258 Week 5 DQ 2 Handling Customer Complaints
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Handling Customer Complaints
How should you handle a dissatisfied customer? What about a customer
with unreasonable complaints?
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BUSN 258 Week 5 You Decide
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Scenario Summary
You are a general manager with a service company. You are hearing
comments from your sales group that customers are unhappy with your
company. The comments range from poor service, missed assignments,
to technical failures. When you ask for specifics, you get a general view