SKYCITY ENTERTAINMENT GROUP
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“ We have replaced or upgraded just about every single key application across the group ”
— Glen McLatchie , CIO , SKYCITY Entertainment Group
McLatchie ’ s responsibility as CIO is , in short , to “ lift the digital capability of the organisation to be able to respond to future innovation initiatives and growth strategies ”. This has meant a complete overhaul of SkyCity ’ s systems , from upgrading the aged technology infrastructure , to renewing the core transactional systems all the way out to point of sale and web and mobile interactions with customers .
“ The casino industry is not what I would describe as ‘ tech-savvy ’ in terms of transactional systems and digital customer interactions ,” McLatchie explains . “ There is some really smart technology in the gaming sector , but when it comes to digital interactions with customers it ’ s been lagging .”
When McLatchie joined SkyCity in 2016 , there was little infrastructure in place to deal with digital growth . “ In two years , we have done a phenomenal amount of work , progressing from a handful of heroes holding the whole thing together to scalable tech that creates a digitised platform for the future ” he praises . It is this new improved technology that will make the company ’ s latest projects stand out .
SEPTEMBER 2019