MILLENNIUM SERVICES GROUP
324 reducing our labour cost , while increasing reliability . Anything that can be automated offers a more consistent outcome , which our clients are demanding from us ,” says Benjamin . “ Robotics play a key part in removing that dependency and giving us greater traction where large floor areas need to be cleaned . This leaves our staff free to do the more specialised cleaning that the robots can ’ t do , such as glass or window sills .”
Other innovations include a staff tracking system offering the ability to provide reporting and data back to the client on , for example , how often areas such as a shopping mall food court requires attention from cleaners . “ It ’ s a key requirement for many of our clients to ensure a ‘ rotation ’ is being met ,” adds Benjamin . “ It could be that they want cleaners to pass by a certain area on site every 20 minutes .” He explains that cleaners aren ’ t just choosing
SEPTEMBER 2019