DATA # 3
“ We work very closely with our customers , monitoring trends and expectations , so that we deliver what they need , when they need it . We have also taken a very purposeful stance on efficiency , implementing many of our business processes in electronic workflow systems – one of the first to do so in Australia .”
Operational Excellence & Automation When it comes to organisational agility and improvement , Data # 3 recognised that automation would help improve its processes . Today the business has fully automated many of its internal processes across sales , marketing , HR and finance . Similarly , many of its external facing processes including interactions with customers and supply chain are also completely automated . “ Implementing an integrated approach to the business we do with our customers and partners has been central to our continuous improvement efforts ,” says Grant .
But , knowing the impact its people can have , Data # 3 didn ’ t just stop at process automation . In 2013 the company also instigated a program called “ 3 Million Minutes of Productivity ” the aim of which was to chase a dollar per minute to benefit the bottom line of the business . “ It was a companywide effort and in total we generated more than 3.3 million minutes of productivity . Continuous improvement is and always been at the top of our corporate agenda ,” says Grant .
People Management & Training When it comes to building a culture that has customers at its core , equipping its people with the required skills and capability is critical for success and Data # 3 has been at the forefront of this for some time . Over 10 years ago , the company introduced an online system for professional and personal development . Implementing Skillsoft ( an elearning solution that includes digitised books , videos , simulations , a learning management system , and content development tools as the foundation for the program ), Data # 3 ’ s people and contractors have access to education course
222 September 2014